Returns & Exchanges

At Aula Gaming, we want to ensure your gear is battle-ready, which is why we offer a 30-day return policy on all mechanical keyboards and peripherals. If you are not completely satisfied with your hardware, we provide a streamlined process for returns and exchanges to get you back in the game.

1

Initiate Your Request

Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the keyboard in its original packaging, including all extra keycaps, switches, cables, and manuals to ensure a full refund.

3

Ship the Hardware

Attach the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing